LifeTools Education Australia values and respects the privacy of the people we deal with. LifeTools Education Australia is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

• Name

• Organisation name

• Mailing or street address

• Email address

• Phone number

How do we collect your personal information?

We collect your personal information directly from you when you:

• Interact with us over the phone.

• Interact with us in person.

• Interact with us online.

• Participate in surveys.

• Attend a LifeTools Education incursion.

• Subscribe to our mailing list.

• Apply for a position with us as an employee, contractor, or volunteer.

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources, for example the Department of Education. We collect your personal information from these third parties so that we can make contact with stakeholders.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• Provide you with information or services you request from us.

• Deliver to you a more personalised experience and service offering.

• Improve the quality of the services we offer.

• Internal administrative purposes.

• Marketing and research purposes.

How do we protect your personal information?

LifeTools Education Australia will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• Having robust physical security of our premises and databases/records.

• Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you.

• Having technological measures in place (for example, anti-virus software, fire walls).

Cookies

The LifeTools Education Australia website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the LifeTools Education Australia website.

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

How to access and correct your personal information

LifeTools Education Australia will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 5 business days.

Links to third-party sites

LifeTools Education Australia’s website may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how LifeTools Education Australia handles, processes or manages your personal information, please contact info@lifetoolseducation.com.au. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 30 days for LifeTools Education Australia to respond to your complaint.

It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with LifeTools Education Australia’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email: info@lifetoolseducation.com.au

Contact number: 0421 893 245